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Taxi App Review: Uber or Careem?

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Uber or Careem? are taking the scene in Egypt

Uber or Careem? – Two of the most famous online taxi apps – are up and running in Egypt, offering Cairenes a quality alternative transportation at a click of a button. Digital Boom contributing writer Amr Kamal compares both services, assessing user experience and mobile app usability covering multiple factors – user registration, ride options, taxi availability, pickup time, tracking information, sharing ride information, ride fares, billing options and customer service.

Uber or Careem? Here is a comparison between the two trending mobile apps to help you choose what’s best for you

Updated 18th July, 2016
 UBERCAREEM
Popularity483 cities worldwide.24 cities in the Middle East & Africa.
RegistrationE-mail address + Mobile NumberE-mail address
Ride OptionsEconomy & business carsEconomy & business cars
Rides availabilityMore available at a slightly higher priceImproved availability with normal prices
Request pickup timeRequest it NOWNOW or LATER, with extra charge for later rides
PickupSaves up to 2 addressesSave multiple addresses
Car RequestProvides nearest rides & ETAProvides nearest rides & ETA
Track your rideTracks your ride even when the app is closedProvides tracking service but requires a lot of effort to retrieve after closing the app
Sharing ride InfoShareableShareable
Splitting ride farePossibleNot possible
Driver EvaluationRating through the appRating through the app and SMS
Fare rateStarting Fare: EGP 3, EGP 1.3 per km + EGP 0.2 per minute, Minimum Fare = EGP 10Starting Fare: EGP 5, EGP 1.65 per km, Minimum Fare = EGP 10
Customer ServiceIn app help service, with email communication24/7 call center
Trip CancellationDeducts EGP 10 after 5-10 minutes of ride cancelationDeducts EGP10 after 5-10 minutes of ride cancelation
Trip BillTrip receipt is sent to client’s email with more details on the tripTrip receipt is sent to client’s email with less details
Payment methodsCredit Card or CashCredit Card or Cash
Trip HistoryComplete history of your trips, payments and driver details on the mobile app and websiteHistory log is only available on the website

Now, which one will you use in your next ride, Uber or Careem?

Amr Kamal
I'm a Senior UX Designer based in Cairo, Egypt, working in digital advertising at FP7/CAI. The most important aspects of my daily routine is to take good care of the users and make sure that they get what they want in the easiest way and in no time!.