In the past few months, users of Facebook Marketplace have reported that they are reeling in dread having been locked out of their accounts due to a major glitch in the system. We’ve investigated the bug and below is all you need to know about this Facebook bug.
When Facebook launched Marketplace back in 2016, it turned out to be a real game changer on the e-commerce scene. Users can buy and sell goods on a direct, safe and reliable platform.
It provides a great way for business people as well as ordinary people looking to get rid of unwanted property to tap into ready market in their communities. Buyers on the other hand go a chance not only to browse and shop but also to get into direct contact with the sellers for a more personal touch to the transaction.
Posted by Facebook Marketplace Community on Thursday, September 29, 2016
Functioned without any major flaws or faults. However, here’s what happened next.
Facebook Marketplace isn’t Showing Up
Reports of users being blocked from their accounts after using Marketplace started around mid-2017. The problem mainly affected those trying to use the feature to sell different items. However, there were a few other users who complained about getting blocked despite having no interaction whatsoever with Marketplace. These people would find themselves unable to log onto their accounts for anywhere between 72 hours and a week or even more.
This major malfunction caused quite an online frenzy with a large number of users coming forward with similar complaints. At the time, Daily Star wrote that Facebook responded by releasing an update that claimed to have cleared the bug. However, users still seem to be experiencing this problem with some of those affected at first still not having received access to their accounts.
Why Facebook Marketplace is not Working?
So what caused the bug? There are many theories around from user error to faults in the Marketplace code. However, The Daily Mail wrote the one explanation that seems to make the most sense is the one that associates the flaw to the system’s very thorough verification system.
For people trying to post items for sale on Marketplace, there is a verification process. This was set up by Facebook as a way to confirm identity of sellers and to protect buyers from fraud. The process involves uploading a picture as well as other details. This process usually takes a few days after which the seller can start posting straight away.
A bug in this security feature is responsible for all the trouble that users have been going through. This makes a lot of sense as most of those affect got locked out of their accounts after submitting their details for verification. Instead of the expected few days of delay, they are getting treated to week long blocks from every Facebook feature including home pages and messages.
Conclusion – How Can I Protect Myself?
Having understood the root of the problem, the best way you can protect your account is by ensuring that you have the latest bug-free version of the feature. If you already have this, just make sure to follow facebook marketplace rules and user verification requirements to a tee to prevent being locked out.
Appeal Facebook Marketplace Ban
Finally, if you have already fallen victim to this glitch then your best hope is to report your case to Facebook customer support. Whatever the case, this is without a doubt a problem that Facebook needs to address and quickly.
Update: now you can appeal the Facebook Marketplace ban and restore access to the most wanted feature. Fill out Facebook marketplace appeal form and the support team will get in touch in few hours.