Case Studies
Gold’s Gym terminates Egypt’s Dreamland over body-shaming ad
Gold’s Gym has issued an official apology to its community around the world, dodged with a termination action to the Egyptian independent franchise located in Hilton Dreamland in Cairo, over a Facebook post last week shaming girls for being fat and describing them as Pear bodies.
First post, August 10: “What you leave out of messenger, put it into Gold’s Gym.” The accompanying photo shows a woman standing next to a horse, but the photo is cropped to only show her face. Photo: Facebook
Second post, August 12: “This is no shape for a girl.” alongside with a “Pear” photo referring to women’s bodies.
The franchise edited the post after three days to apologize for the sexist post “Our apology, this post was not meant to offend anyone, and not against God’s creation, or any type of women’s body. It was meant to refer to a healthy, fit body and cutting fats, NOT THE ACTUAL STRUCTURE OF THE BODY. So again, our apology for all the women out there.”
But it was too late, as the post was shared over 6K times and the impact gone wild globally.
Photo: FacebookSocial media backlash
Social media storm took place worldwide, asking Gold’s Gym for an explanation and apology on the offensive post by the Egyptian location.
We assure you that this post does not reflect the views of Gold's Gym as a brand and find the post just as offensive.
— Gold's Gym (@GoldsGym) August 15, 2016
We agree and we are sorry for the actions of this independent franchise in Egypt. Their actions do not reflect our brand values.
— Gold's Gym (@GoldsGym) August 16, 2016
unfortunately this independent franchise is ignoring our communications. We are swiftly working on taking action to resolve this.
— Gold's Gym (@GoldsGym) August 16, 2016
Please know that we do apologize for the actions of this independent franchise in Egypt and we do not agree with their beliefs.
— Gold's Gym (@GoldsGym) August 16, 2016
https://twitter.com/ndiblasio/status/765691011800637441
Apparently, it wasn’t the first time
People started to share old sexist posts by the Dreamland page.
Gold’s Gym and its digital marketing agency in Egypt ‘AWstreams’ took a bold stance against sexism
Gold’s Gym “Global” quickly responded to the crisis with a statement on Facebook apologizing for the sexist post and confirming that behavior is against the brand values, also Dreamland franchise is no longer exist as the franchise agreement has been terminated, as well as its Facebook page which was removed yesterday. Here’s the full statement:
“Dear Gold’s Gym Members, Followers, Franchisees and Team Members Around the World,
Words cannot express how shocked and appalled we were by the recent posts of Gold’s Gym Dreamland, a sub-franchise in Cairo, Egypt. Not only were they offensive and disgusting, they go against everything we believe in and stand for. For years we have been dedicated to helping people feel empowered by fitness, not intimidated or ashamed by it. We believe that strength comes in many forms…be it physical, mental or emotional…and that our purpose (and rallying cry) is to help people Know Their Own Strength.
Upon learning of this sub-franchisee’s insensitive posts, we immediately took action by working with Facebook to have their page removed. Also, after consultation with our master franchise in Gold’s Gym Egypt, we are in the process of expediting the termination of this sub-franchisee’s agreement. This incident only confirms that Gold’s Gym Dreamland does not uphold the values and inclusiveness that Gold’s Gym promotes throughout our global network.
With all of this said, we sincerely apologize for these posts. Even though they were created and posted without our knowledge, they were associated with our logo and there’s no excuse for that. We are currently reviewing our internal procedures for how both domestic and international franchisees create and share social media posts so that nothing like this ever happens again.
More importantly, to our members, fans, team members and franchisees around the world, we share your anger. We are mothers, sisters & daughters too and this is unacceptable. We understand that as a brand with a presence in 30 countries, we have a responsibility to spread a message of empowerment. To let people know that no matter where you live or who you are, fitness should make you feel strong in every way possible.
That’s our commitment. Always.
We hope everyone will also take just a moment to see what Gold’s Gym is really all about. You can simply visit our website or Facebook page to see our official campaign, which features incredible people of all shapes and sizes from around the world using determination, passion and inner strength to achieve incredible things.
Yours in Health & Fitness,
Gold’s Gym”
AWstreams: Women Safety Comes First
We reached out to AWstreams, Gold’s Gym digital marketing agency in Egypt for a comment and they confirmed that women safety comes first, addressing women in Egypt and the whole world, Gold’s Gym Egypt and AWstreams; the digital marketing agency handling Gold’s Gym official Facebook page in Egypt said that “both Gold’s Gym and AWstreams have felt angry as you all were feeling yesterday, upon the post that was published on Gold’s Gym Dreamland Facebook page, which was unauthorized and not under the supervision or guidelines of either AWstreams or Gold’s Gym by any means.”
The agency SPOC added “We have been partners with Gold’s Gym Egypt for a year now, regardless the fact that Gold’s Gym Dreamland page was unauthorized by either AWstreams or Gold’s Gym, that doesn’t make us any less responsible for your feelings. We apologize to every woman and girl around the world. We have been supportive to women all along our journey. Our major company population are females who support and empower one another. Disrespect was not and never will be part of our values.”
SPOC added, “We would like to assure you that we did not just come with an apology without actions. Gold’s Gym Dreamland no longer exists. The franchise is no more! We sincerely beg your pardon for the unexcused stumble. However, we own it! And to you, we present our apologies. Ultimate respect!
We take women rights and safety seriously, it’s not acceptable to be shamed for any reason, we work hand in hand with Gold’s Gym to encourage people to find their strengths, whether it be physical, emotional or intellectual. No one has the right to tell women how should they look like and no place or business will ever survive without being respectable to women.”
We have been and we will be always backing women up, with support and encouragement.” The SPOC said in an email to Digital Boom.
Have something to add to this story? Drop us a line here or on facebook/twitter @adigitalboom
Case Studies
ElCoach Releases 2020 Numbers- DB Exclusive
Today, ElCoach, MENA’s premier on-demand fitness, and nutrition app released its Year in Review 2020 and we are seriously impressed.
With demand on Fitness apps growing by 46% during COVID-19’s first wave, it looks like this team worked harder to offer Arabs a chance to be slimmer and healthier.
Assem Emam, CEO & Co-Founder of ElCoach.Inc says “(we) worked like a beehive to grow our business in this tough time.”
He adds “(aiming to) help people of the MENA region find new and creative ways to stay fit and maintain a healthy lifestyle.”
Work paid off for Users and ElCoach
As the “best-in-class workouts engine in the MENA region”, ElCoach adapts users’ next workouts to push them faster & smarter towards achieving their goals.
Since it is a community-based model, the ElCoach community has collectively performed 2,843,388 workouts during 2020 to lose weight, gain muscle, or increase their fitness level.
No Couch but more Coach
The app also pushed users to turn their locked-down living spaces into gyms with the use of virtual fitness with videos.
As demand for “at home workout programs” with 8 times the size of demand for gym-based workouts. 90% of the demand was targeted towards “Weight Loss”.
Forget Baking, how about 150 K of Healthy Meals?
With ElCoach focusing on nutrition as part of a healthy lifestyle, their year-in-review shows users being less interested in stressing about calories and BMI.
Instead, users were more about nutritional factors like food macros and environment-friendly ingredients.
The app now boasts a roster of delicious vegetarian/vegan meals which empowered the ElCoach community to cook 157,369 healthy meals and eventually burning 165,864,300 calories collectively.
And with the economy suffering in 2020, 69% of ElCoach users opted for “pocket-friendly meals”.
Sweaty Steps for the Win
In November of 2020, ElCoach introduced a progress tracking & step counting feature to aid users in setting goals and measuring the progress of their steps, workouts, calories, and water consumption all in one place.
So, ElCoach community collectively walked 23,240,147 steps, and consumed 2,171,493 cups of water.
The Icing on the Healthy Cake
My most inspiring number, reading this report, was the fact that 88% of ElCoach’s premium subscribers reporting “noticeable change in their body shapes & fitness levels after trying ElCoach for the first few weeks”
It seems the app’s focus on offering a truly local and inclusive perspective on fitness gave the users a push to truly maintain a healthy yet very attainable lifestyle.
Assem wraps it eloquently, saying “It fuels our energy to know that our product resonates with customers and is fueling them to lead healthier and more fulfilling lives.”
Case Studies
Case Study: La Poire Wins Socially Distanced Ramadan
Tarek Nour Communications (TNC) released a short and sweet case study on their Ramadan 2020 Campaign for La Poire, and we believe it is marketing gold.
In the two-minute case study published on Youtube, TNC demonstrated the change in Egyptians’ lifestyle this Ramadan for almost everything due to the COVID-19 pandemic, but, for a famous 45-year-old patisserie brand in a country fascinated by Ramadan desserts and is keen on sharing them in close-knit family gatherings even during the pandemic.
In a COVID-19 weary era, selling Ramadan desserts posed a severe challenge. Only family gatherings were limited, and a lockdown was killing the vibe. But we can always rely on TV to remain a Ramadan Fixture.
TNC resorted to Nostalgia mixed with humor in a series of social posts with little to no media spending to remind Egyptians of timeless TV series dubbed in catchy fun conversations about La Poire’s Ramadan Desserts.
Viewers were laughing, and more importantly, they were engaged.
The concise videos became an instant viral hit on Social Media, with views totaling 5.1 Million. Users were commenting, sharing, tick-tocking it, and just laughing at a time of uncertainty and face masks.
According to TNC, La Poire, a proper household name of everything sweet in Egypt, increased its sales by 50% nationwide. The campaign further established the brand’s place as Egypt’s dessert sweetheart.
Why is this marketing gold?
1. Little to No Media Spend
TNC didn’t need to spend money on buying ad slots or employ digital advertising. It didn’t interrupt every Youtube video, but the content proved to catch the attention of customers.
2. Celebrities without the big paycheck
Every Ramadan, it became customary to see the odd post about how much each celebrity gets paid for a Ramadan campaign. This time the production, while featuring stars like Mahmoud Abd El Aziz (RIP) and Raghda, didn’t necessarily need the big paycheck. They just recycled some of Egypt’s all-time favorite Ramadan TV shows from the 1980s and 1990s.
3. Nostalgia doesn’t have to be sad
Contrary to several other campaigns, this one proved to be nostalgic about times long gone doesn’t mean one should be sad or remorseful. Instead, remembering the good old days can still happen with a big grin on your face.
4. UGC is the future
We don’t know about you, but sometimes it feels like when brands “talk” to you, it stops being fun and becomes more like a lecture about how cool they are. Enter User Generated Content, which prompts each one of us to feel like they are part of an immense universal feeling that they MUST interact with.
It is fun for the user and becomes free traffic for the brand. In essence, we all become brand ambassadors for the brand without the hefty influencer price-tag and with much bigger reach than anyone.
5. We all need to learn
TNC publishing a short case study is the right step in demonstrating to budding marketers and creatives, and releasing case studies is each creative’s way of teaching others. The community becomes more knowledgeable, more creative, and, more importantly, more determined to produce, learn, and educate others.
Got a case study you want to share? Show us! [email protected]
Case Studies
10 tips for managing a successful cause on Facebook
Witnessing the suffering of Egyptian single mothers, I started a Facebook group in 2016 in an attempt to shed light on the challenges that put shackles on millions of women in the country.
In just a few days, I started getting thousands of requests from women to join the group. Women who wanted to share their stories in a safe environment, seek advice and get support.
The group grew from few friends to 2,000 in the first month, reaching over 42,000 in two years. Our voices were finally heard. In the first months, I started receiving interview requests from the media. The first was from BBC Arabic.
See Also: Useful Tips To Grow Your Facebook Group
The group snowballed into a movement attracting parliamnent members, women rights groups, lawyers and thousands of volunteers across many professions, all contributing to support the cause.
They say compassion will always alleviate suffering. We solved hundreds of problems. We found women jobs, returned kidnapped children to their moms, paid their debts, covered their medical and educational expenses, among others. Above all, we managed to influence the policy agenda.
Managing a group that advocates for a cause on facebook is no easy task. It requires a lot of effort, passion and commitment.
Here are my two cents on effective advocacy using Facebook groups.
1- Create a safe environment
A safe group is where people won’t feel abused, mistreated, bullied, offended or pressured in any way.
As group Admin, it’s your responsibility to create a safe environment for your group members. Regularly checking profiles, filtering group members, following up on comments, ensuring compliance with group rules should be a daily practice.
2- Build your brand
To get the buy-in of people and attract more members, you need to build a unique brand. Let your group develop a reputation for being genuine, supportive and effective. You need to practice what you preach and rise up to the responsibility.
Always remember that actions speak much louder than words. You should always communicate your group’s efforts and impact on members’ lives.
3- Have a clear mission
You need to describe your cause in a clear mission statement. Say what the group is all about, its objectives and what do you intend or aspire to achieve. This will help you build more credibility and fulfill your mission more effectively.
It’s important to keep reminding your group community of your mission to set the tone and remind them of the bigger goal you’re trying to achieve.
4- Set group rules
Develop a set of rules that serve your cause to maintain a healthy and safe environment for your group members. Rules should promote kindness, courteousness and respect for everyone’s privacy. Hate speech and bullying should be firmly dealt with.
Cause related groups should also refrain from accepting promotional, irrelevant links or posts.
5- Be consistent
You will come across several situations where you will need to make decisions pertinent to members attitudes and directions. You must always be consistent to demonstrate confidence, fairness, and show that you have a clear set of rules in place.
6- Don’t get dragged
People will drag you into irrelevant topics and will want to get you out of your way. Avoid getting into politics, religion, personal values and beliefs. Be clear, firm and and outspoken about it. Make no exceptions. A rule is a rule. It applies to the group admins, moderators and members. Rules are meant to organize work in the group, protect members, create a safe environment and help achieve the group’s objectives.
7- FAQs
List answers for frequently asked questions, and other important topics related to the group. The same questions will be asked quite often as new members join in. Don’t waste your time writing the same answers over and over again, it’s better to invest your time in extra group support activities.
8- Post wisely
Don’t write too many or too little posts. People will lose interest if you write too much and if you fail to communicate regularly. There is no magic number for how many posts you should write but one to two posts per day should be enough to keep the group engaged.
9- Communicate impact
A cause group is all about support and impact. Show members what problems have been solved through the group community. Communicate all key activities that promote your cause and highlight any achievements. This will bring hope to your group members, build credibility and attract more supporters.
10- Stay organized
Create files for important data, activities and achievements, among others. Delegate tasks to passionate volunteers after carefully selecting them. A bad admin or moderator may ruin the group and jeopardize its credibility. Keep monitoring progress, evaluating and improving. This will help you stay on track and move on to the next advocacy goal.
If you have other ideas or tips for managing causes on Facebook, please share them in the comments section. I look forward to hearing from you!
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