• Partners
  • Privacy Policy
  • About Us
  • Contact Us
  • Submit an Article
Monday, June 23, 2025
Digital Boom
  • News
  • Startups
  • Marketing
    • Digital Advertising
    • Insights
  • Campaigns
  • Tech
  • Guides
  • Market Watch
  • More
    • Careers
    • Ramadan Specials
    • Culture
    • Travel
    • Glossary
No Result
View All Result
  • News
  • Startups
  • Marketing
    • Digital Advertising
    • Insights
  • Campaigns
  • Tech
  • Guides
  • Market Watch
  • More
    • Careers
    • Ramadan Specials
    • Culture
    • Travel
    • Glossary
No Result
View All Result
Digital Boom
No Result
View All Result
Home News

Demand for Arabic chatbots surges in H1-2020 amid COVID-19, WideBot data shows

Nayrouz Talaat by Nayrouz Talaat
June 14, 2020
in News, Startups
10
Demand for Arabic chatbots surges in H1-2020 amid COVID-19, WideBot data shows

Demand for Arabic chatbots surges in H1-2020 amid COVID-19, WideBot data shows

355
VIEWS

Egyptian chatbot startup WideBot witnessed a surge of Arabic chatbot building requests during the first half of 2020, amounting to a 100% increase, compared to the whole year of 2019, as businesses are looking for quick solutions to move to digital interaction with customers.

  • Q1-20 saw over 30% increase in requests from e-services and delivery
  • WideBot rolls out new branding and features

During the first quarter of the year, WideBot-powered chatbots increased from 1,200 to more than 2,500 in more than 40 countries, mainly serving customers in the UAE, Saudi Arabia, and Egypt.

Demand for Arabic chatbots surges in H1-2020 amid COVID-19, WideBot data showsWideBot empowers businesses with AI-powered bots that chat like human beings, so they can build strong relationships with their customers and maximize their outcomes through a seamless personalized experience.

“COVID-19 was a major reason for the increased demand as people are staying home and businesses are limiting human interaction,” CEO of WideBot Mohammed Nabil said. “Turning to online, automated solutions, especially with the current economic climate, also helps optimize operational costs.”

The heightened demand was mainly visible in the e-services and delivery sectors, with industries like food and beverages, restaurants, government services, banking, and healthcare taking the lead. Chatbots are more accessible than most means of communication and feel more natural to use as social media penetration reaches 75% in the Middle East and North Africa.

Over the past few years, WideBot has grown and evolved to be a leading Arabic AI conversational platform in the Middle East. Recently, the company has rebranded and added more features to make it easier for their clients to build human-like chatbots. Commenting on the company’s rebranding, Head of Product Marketing at WideBot Nour Eldin Ebrahim said: “Our offerings evolved, our portfolio expanded, and we have worked with companies, enterprises, SMEs, scaleups, and governments in over 40 countries to deliver highly complex and of top-notch quality bots used by more than 3 million users.”

With WideBot’s newly implemented chatbot templates, businesses can easily pick a template that fits their needed use case to have an almost complete chatbot that needs only a few tweaks to be ready to publish. The template library contains 15 ready-to-use templates with cases like restaurants, COVID-19 awareness, NGOs, E-commerce, news and publications, and more.

Additionally, WideBot added WhatsApp chatbots, given that MENA alone has over 155 million WhatsApp subscribers that send 65 billion messages daily. The WideBot update also allows sending broadcast messages to user segments that have interacted with businesses.

“Following the international trend, we expect demand to keep growing by 4-5 times year-on-year by the end of 2020,” Ebrahim explained.

Join Our Community

Previous Post

Own a law firm? Use Facebook to your advantage with these simple tips

Next Post

Cairo-based Fintech Startup MoneyFellows Raises US $4M in Series-A

Nayrouz Talaat

Nayrouz Talaat

Related Stories

Germany Begins Government-Wide Exit from Microsoft Software
News

Germany Begins Government-Wide Exit from Microsoft Software

June 14, 2025
Builder.ai Ceases Operations After $1.3 Billion Valuation Collapse
News

Builder.ai Shuts Down After Layoffs and Investor Pullout

May 26, 2025 - Updated on May 28, 2025
Thndr Raises $15.7M to Expand into Wealth Management in MENA
Startups

Thndr Raises $15.7M to Expand into Wealth Management in MENA

May 26, 2025
Nawy Raises $75M to Accelerate Real Estate Tech in MENA
Startups

Nawy Raises $75M to Accelerate Real Estate Tech in MENA

May 18, 2025
Inside Radi Farms: The Agritech Startup Reshaping Egypt’s Food Supply Chain
Startups

Inside Radi Farms: The Agritech Startup Reshaping Egypt’s Food Supply Chain

April 7, 2025 - Updated on May 27, 2025
Jordan’s U.S. Foreign Aid: 2025 Budget Cuts and Their Regional Impact
News

Jordan’s U.S. Foreign Aid: 2025 Budget Cuts and Their Regional Impact

March 20, 2025
5 Digital Marketing Strategies That Actually Matter in 2025

Top 5 Digital Marketing Strategies Winning MENA in 2025

June 22, 2025 - Updated on June 23, 2025
The Labubu Effect: How a Toothy Toy Sparked a Global Obsession

The Labubu Effect: How a Toothy Toy Sparked a Global Obsession

June 20, 2025
How to recover your hacked Facebook account?

How to Recover a Hacked Facebook Account

June 18, 2025 - Updated on June 20, 2025
Best Restaurants and Steak Houses in Amman

10 Best Restaurants and Steakhouses in Amman

June 18, 2025
Winter in Jordan: 10 Best Places to Visit

10 Best Places to Visit in Jordan During Winter

June 18, 2025
Germany Begins Government-Wide Exit from Microsoft Software

Germany Begins Government-Wide Exit from Microsoft Software

June 14, 2025
  • Partners
  • Privacy Policy
  • About Us
  • Contact Us
  • Submit an Article

© 2025 Digital Boom, Inc.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • News
  • Startups
  • Marketing
    • Digital Advertising
    • Insights
  • Campaigns
  • Tech
  • Guides
  • Market Watch
  • More
    • Careers
    • Ramadan Specials
    • Culture
    • Travel
    • Glossary

© 2025 Digital Boom, Inc.