Taxi App Review: Uber VS Careem in Egypt

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Comparison between UBER and Careem in Egypt

Two of the most famous online taxi apps – are up and running in Egypt, offering Cairenes a quality alternative transportation at a click of a button.

Digital Boom contributing writer Amr Kamal compares both services, assessing user experience and mobile app usability covering multiple factors.

User registration, ride options, taxi availability, pickup time, tracking information, sharing ride information, ride fares, billing options and customer service.

Uber or Careem? – Here is a comparison between the two trending car-booking mobile apps

Comparison between the car booking apps in Egypt – Last updated Sep 7, 2017
 UBERCAREEM
Popularity483 cities worldwide.24 cities in the Middle East & Africa.
RegistrationE-mail address + Mobile NumberMobile number or Facebook
Ride optionsEconomy & business carsEconomy, business cars, scooter, white taxi, water taxi
Rides availabilityImproved availability with normal pricesImproved availability with normal prices
Request pickup timeRequest it now or later with same charge for later ridesNOW or LATER, with extra charge for later rides
PickupSaves multiple addressSaves multiple addresses
Car requestProvides nearest rides & ETAProvides nearest rides & ETA
Fare rateStarting Fare: EGP 6, EGP 2.21 per km + EGP 1.6 per waiting minute, Minimum Fare = EGP 12Starting Fare: EGP 6, EGP 2.21 per km + EGP 1.6 per waiting minute, Minimum Fare = EGP 12
Airport surcharge EGP 25EGP 20
Trip cancellationDeducts EGP 12 after 2 minutes of ride cancelationDeducts EGP 12 after 2 minutes of ride cancelation
Payment methodsCredit card or cashCredit card, top up, cash or packages
Trip billTrip receipt is sent to client’s email with more details on the tripTrip receipt is sent to client’s email with more details
Track your rideTracks your ride even when the app is closedProvides tracking service but requires a lot of effort to retrieve after closing the app
Customer serviceIn app help service, with email communication24/7 call center plus in app help service, with email communication
Driver evaluationRating through the appRating through the app and SMS
Sharing ride InfoShareableShareable
Splitting ride farePossibleNot possible
Trip historyComplete history of your trips, payments and driver details on the mobile app and websiteComplete history of your trips, payments and driver details on the mobile app and website

Which one will you use in your next ride Uber or Careem?