Two of the most famous online taxi apps – are up and running in Egypt, offering Cairenes a quality alternative transportation at a click of a button.
Digital Boom contributing writer Amr Kamal compares both services, assessing user experience and mobile app usability covering multiple factors.
User registration, ride options, taxi availability, pickup time, tracking information, sharing ride information, ride fares, billing options and customer service.
Uber or Careem? – Here is a comparison between the two trending car-booking mobile apps
Updated 18th of July, 2016
|Popularity||483 cities worldwide.||24 cities in the Middle East & Africa.|
|Registration||E-mail address + Mobile Number||E-mail address|
|Ride Options||Economy & business cars||Economy & business cars|
|Rides availability||More available at a slightly higher price||Improved availability with normal prices|
|Request pickup time||Request it NOW||NOW or LATER, with extra charge for later rides|
|Pickup||Saves up to 2 addresses||Save multiple addresses|
|Car Request||Provides nearest rides & ETA||Provides nearest rides & ETA|
|Track your ride||Tracks your ride even when the app is closed||Provides tracking service but requires a lot of effort to retrieve after closing the app|
|Sharing ride Info||Shareable||Shareable|
|Splitting ride fare||Possible||Not possible|
|Driver Evaluation||Rating through the app||Rating through the app and SMS|
|Fare rate||Starting Fare: EGP 3, EGP 1.3 per km + EGP 0.2 per minute, Minimum Fare = EGP 10||Starting Fare: EGP 5, EGP 1.65 per km, Minimum Fare = EGP 10|
|Customer Service||In app help service, with email communication||24/7 call center|
|Trip Cancellation||Deducts EGP 10 after 5-10 minutes of ride cancelation||Deducts EGP10 after 5-10 minutes of ride cancelation|
|Trip Bill||Trip receipt is sent to client’s email with more details on the trip||Trip receipt is sent to client’s email with less details|
|Payment methods||Credit Card or Cash||Credit Card or Cash|
|Trip History||Complete history of your trips, payments and driver details on the mobile app and website||History log is only available on the website|