Two of the most famous online taxi apps – are up and running in Egypt, offering Cairenes a quality alternative transportation at a click of a button.
Digital Boom contributing writer Amr Kamal compares both services, assessing user experience and mobile app usability covering multiple factors.
User registration, ride options, taxi availability, pickup time, tracking information, sharing ride information, ride fares, billing options and customer service.
Uber or Careem? – Here is a comparison between the two trending car-booking mobile apps
|Popularity||483 cities worldwide.||24 cities in the Middle East & Africa.|
|Registration||E-mail address + Mobile Number||Mobile number or Facebook|
|Ride options||Economy & business cars||Economy, business cars, scooter, white taxi, water taxi|
|Rides availability||Improved availability with normal prices||Improved availability with normal prices|
|Request pickup time||Request it now or later with same charge for later rides||NOW or LATER, with extra charge for later rides|
|Pickup||Saves multiple address||Saves multiple addresses|
|Car request||Provides nearest rides & ETA||Provides nearest rides & ETA|
|Fare rate||Starting Fare: EGP 6, EGP 2.21 per km + EGP 1.6 per waiting minute, Minimum Fare = EGP 12||Starting Fare: EGP 6, EGP 2.21 per km + EGP 1.6 per waiting minute, Minimum Fare = EGP 12|
|Airport surcharge||EGP 25||EGP 20|
|Trip cancellation||Deducts EGP 12 after 2 minutes of ride cancelation||Deducts EGP 12 after 2 minutes of ride cancelation|
|Payment methods||Credit card or cash||Credit card, top up, cash or packages|
|Trip bill||Trip receipt is sent to client’s email with more details on the trip||Trip receipt is sent to client’s email with more details|
|Track your ride||Tracks your ride even when the app is closed||Provides tracking service but requires a lot of effort to retrieve after closing the app|
|Customer service||In app help service, with email communication||24/7 call center plus in app help service, with email communication|
|Driver evaluation||Rating through the app||Rating through the app and SMS|
|Sharing ride Info||Shareable||Shareable|
|Splitting ride fare||Possible||Not possible|
|Trip history||Complete history of your trips, payments and driver details on the mobile app and website||Complete history of your trips, payments and driver details on the mobile app and website|