Taxi App Review: Uber VS Careem in Egypt [update: 2019]

Two of the most famous online taxi apps – are up and running in Egypt, offering Cairenes a quality alternative transportation at a click of a button.
Digital Boom contributing writer Amr Kamal compares both services, assessing user experience and mobile app usability covering multiple factors, from user registration, ride options, taxi availability, pickup time, tracking information, sharing ride information, ride fares, billing options and customer service.

Uber or Careem? – Here is a comparison between the two trending car-booking mobile apps

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So, which one will you use in your next ride Uber or Careem? Let us know in the comments box below.

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  1. nice article and comparison presentation Amr (Y) but uber dont support cash , and thats why i choose careem besides they insist in credit card not any cards and mine is debit

  2. Yesterday midnight I was with a trip with Careem, once he dropped me off to the requested location, I noticed that my mobile phone was in the Captain’s Car, so I can’t call him because the captain’s number is in my phone which is in the Captain’s car!
    In order to get the Captains number I logged in my account from my friends phone and searched my ride’s history and found every detail except for his phone number!
    So I use my friends phone to call Careems’ hotline 920033786 and 920001846 and the amazing thing is NO ONE IS ANSWERING I called for more than 2 Hours!
    So I go on Twitter in an attempt to contact you (to give me the Captain’s phone number) and guess what happens? They DON’T ANSWER ! There is no concern for my emergency call for help!
    After several Hours of trying to contact Careem through various ways which there was no slight concern or interest in my situation, I gave up on Careem’s Customer Care Service!
    I took the matter in my own hands, I tracked my phone through “Find My Phone” and after wondering the streets of Riyadh late at night searching for my phone, I found the Captains Car and Asked for my phone back and he gave it back to me.
    Yesterday Night was a horrible experience with Careem. I use Careem a couple of time per month I really like the app, Captains, Cars and the quality of service that Careem provides ! but yesterday, once Careem’s service was put to the test for more than 4 hours there was no simple effort made to help a Customer in need, and that’s why I will defiantly will not use Careem in the future.
    The Funny story was; That my Friend and I was debating on what App to use that night, and I was going on with Careem’s Features and quality of service. Since I was paying my friend had to accept that we are going to use Careem. So all the time I was trying to reach Customer Care Representative through various ways he Kept saying “I told you, Uber is way better” and the most miserable thing was I kept agreeing with him although, I once had faith that Careem was the best without any doubt, but sadly not any more.
    Anyway, I don’t know why I am Writing this, but maybe I thought I owed Careem a story of “why I stopped using Careem” before I quit using it.
    At the end, I would like to thank for making my life a little harder yesterday, but that will not happen again.

  3. I have been using Careem in Cairo/Egypt thus far. But on 18 February a Careem captain who claimed to have no change filled in that he actually received less money from me than received. I wrote Careem management in Egypt who have ignored this until now. This experience shows a very poor customer service of Careem. I will switch to uber!

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