The proper job description saves time and effort since it attracts qualified talents to your opening. It also boosts brand recognition. Hence, it’s essential to craft a practical job description for your talent acquisition efforts.
In this article, you will find a template to build a practical Customer Success Manager job description to post on Linkedin or any free job posting website.
Job Brief
Also known as “Customer Experience Manager.” As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty—also providing insights on client-to-business interactions. Moreover, improving customer experience through product support.
Customer success departments are relatively new. They usually exist in technical companies, specifically in software companies.
Reports to
VP Sales, Chief Commercial Officer
Main Responsibilities of a Customer Success Manager
- Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion
- Cooperating with the sales team on account strategy development for assigned customers
- Defining best practices, metrics, and goals and leading the Customer success teams towards achieving these
- Ensuring a high degree of customer renewals
- Building strong product expertise and providing training & ongoing support to key accounts as required
- Providing feedback and advocacy on customer pain-points to internal teams
Key Requirements
- You have a diploma/degree in Commerce, Marketing, Business Administration or related field.
- You have solid prior experience in a similar role.
- You are proactive with possessing excellent organizational and problem-solving skills.
- You possess strong communication, interpersonal, and customer service skills.
- You work well in matrix environments requiring working with a wide range of stakeholders.
