Eman Hanafi is a Technical Sales Specialist at IBM Egypt with over 16 years of experience in technical support, customer service, and social media strategy. During her decade-long tenure at IBM, she has held various leadership roles including Technical Escalation Manager for IBM Power Client Care and Global Team Lead for AIX Performance systems. Her diverse background also includes social media leadership at Vodafone Egypt and international technical advisory experience in the UK. With expertise spanning enterprise solutions, client management, and digital strategy, Eman combines technical proficiency with strong communication skills to deliver comprehensive customer-focused solutions.