Restore access to Facebook Marketplace, buy and sell items

Many users have reported that Facebook feature to buy and sell items “Marketplace” has suddenly disappeared while they did not violate policies – We’ve investigated the the issue and it was due to a major glitch in the system.

However, the question remains, how to restore access to Facebook Marketplace? We’ve tried to reach out to employees at Facebook who are responsible for the product for months, with no luck. Until today, when we learned that there’s finally a way to restore access to the buy and sell feature on Facebook.

The company released a support form to help users appeal Marketplace ban, block or whatever the name is. Simply, submit this Facebook Marketplace appeal form and the support team will reply within 24 hours.

If you did not violate the buy and sell feature policies, so the Marketplace app icon will start appearing on your mobile app again.

Step by step guide on how to get Facebook Marketplace icon again

Facebook marketplace appeal form to restore access to buy and sell feature
Screenshot: Facebook

Go to the appeal form and fill the required fields, your name, and the detailed issue.

For instance…

Facebook Marketplace Appeal Form
Screenshot: Facebook

After completing your form, press submit. A notification message will tell you that the form was submitted successfully and you will get a notification within 1-2 business days. You can always check the status of the request via your support inbox at

Facebook Marketplace isn't working, appeal form
Screenshot: Facebook

Boom! Facebook Risk Team replied and Marketplace icon returned.

Facebook Marketplace is back
Screenshot: Facebook

See Also: Learn how to buy and sell on Marketplace like a pro

Posted by Facebook Marketplace Community on Thursday, September 29, 2016

More Facebook Marketplace support here.

Marketplace is available to most people 18 and older. You can use Marketplace on iPhone 5 or later, Android and iPad with the Facebook app or on your desktop.