News
Why MENA communicators should care about dark social?
Let me ask you a question. Name the most popular application on the phones of consumers in the Middle East. It’s not Instagram. It’s not Twitter, and it’s not Snapchat. As you clever ones may have guessed from the title of this post, it’s WhatsApp. At the last count, in a survey by TNS in 2015, the instant messenger app was used by 84% of smartphone users in the Gulf and 94% of smartphone users in Egypt. And yet, it would seem that WhatsApp is hardly used, either by marketers or by communicators.
Part of the challenge is that WhatsApp is a closed network. It’s dark social, a term coined in 2012 that refers to the online activity which cannot be monitored. WhatsApp and other applications such as WeChat and Facebook Messenger cannot be mined for data, and as they’re closed the only persons who know what is being written or shared are the sender and the recipient. This should change with the news that WhatsApp will be sharing data such as mobile numbers with Facebook.
For now, that lack of data is often the problem. For people who are responsible for looking after corporate reputations, ignorance definitely isn’t bliss. I wanted to understand more about WhatsApp and what it means to communicators during a crisis. And so I asked them. I asked communicators in the Gulf what WhatsApp means to them. And I want to share their responses with you.
First of all, let’s start with what communicators are using. The most popular social media channels for communicators are Twitter, Facebook, and Instagram. These are followed by LinkedIn and YouTube. Snapchat and WhatsApp are the least used, which is surprising considering their popularity in the region. This may suggest communicators are still struggling on how to use such channels.
Open platforms are the most popular among communicators. Dark social platforms are less popular.
What’s interesting is the channels that are used during a crisis. While Twitter again comes out tops, followed by Facebook, other channels don’t figure as much.
Twitter and Facebook are the two most popular social media channels during a crisis
The majority of communicators I spoke to do see WhatsApp as a factor in the spread of harmful materials. However, relatively few have experienced crises over the past year.
The majority of comms practitioners have not seen a crisis spread over WhatsApp in the past 12 months
What’s also illuminating is confidence in dealing with a crisis online. When asked about a generic crisis on social media, communicators were fairly confident in dealing with the issue. When you throw WhatsApp into the mix, that confidence level drops.
On the left, the question was, “I believe my organization is prepared for a social media crisis.” On the right, the question was, “I prepared my organization is prepared for a crisis spread on WhatsApp.”
The issue that many of us face online is decreasing levels of trust in brands, particularly when it comes to social media pages. Whereas a couple of years back consumers believed that reaching out to branded Facebook pages or Twitter accounts would solve their issues, few hold such beliefs today. Add in issues such as defamation for online comments, and it’s no surprise that consumers are turning to WhatsApp to share their views with their friends and family and to ask them to take action against the brand.
Based on this research, there are a number of recommendations communicators (and marketing folks) need to take into account when it comes to dark social:
- Communicators need to be familiar with dark social – it’s apparent that consumers are online and are using dark social tools to communicate. Communicators need to be conversant in these tools if they’re going to be effective in getting across organizational messaging, particularly during a crisis.
- Dark social tools need to be part of crisis planning – one question which wasn’t asked was to do with which social media tools formed part of crisis planning. However, it’d seem that dark social doesn’t come into consideration when planning crisis scenarios or a response. This needs to change.
- Communicators need to utilize dark social – certain industries, such as the media sector, have begun to make use of dark social in their public outreach. Communicators in this region may be advised to look at adding dark social to their social media planning, to increase the level of engagement and also to understand how much such channels are used vis-à-vis open channels when sharing from websites and other public sharing channels.
If you’re interested in the full research, drop me a note. Sharing is caring, especially when it comes to crisis communications and social media.
News
Putin, Obama war on social media starts with unfriend on Facebook
New stage of the cold war, is it?
The Social media war between Putin and Obama started with UnFriend, this is the action taken by Russian President Vladimir Putin to end the Facebook diplomacy with American president Barack Obama.
The unfriending comes after an official White House update about the possibility of a US-Syrian war. President Putin revealed that Obama’s updates about the Congressional debate on a possible war with Syria have annoyed him.
After unfriending, President Putin update status on profile “Something I should have done a long time ago”
Also, He said to Russia’s Pravda News Service “President Assad and I, we are the Facebook friends. We like the same pages, we share pictures of cute women and all that. Obama needs to lighten up on there, it’s not for serious stuff,”
President Obama’s latest posts about the possibility of the war in Syria have been reported by someone and he received a warning from Facebook that he will be prevented from posting on his profile for 24 hours.
He has also commented “Really, Putin needs to grow up. If he didn’t like that [post], he could have just hid it from his news feed instead of creating all this Facebook drama,”
JOE BIDEN “Vice President of the United States” announced to reports that President Obama has signed into his Twitter account to unfollow Putin.
The turmoil generated between Putin and Obama over their dispute on the Syrian crisis. Expanded to reach the social networks
Putin and Obama on social Networks
The question now is, are we witnessing a new stage of the cold war between the two countries, will they continue the war online instead of the military tactics and old spy war?
It’s obvious that social media is really changing the game in everything, and now it’s taking over on a very high level.
Keep an eye on Digital Boom and we will keep you posted with more news and updates on the cold war and even more…
News
Amr Diab Gets Hacked on Twitter
Amr Diab’s Facebook page has announced that his twitter account has been hijacked by anonymous and now tweeting political.
Update: Amr Diab’s Facebook Page announced that “Amr Diab’s Twitter account has been restored successfully and you can follow Amr’s tweets normally now”
Amr Diab got hacked on Twitter
On Thursday 9th of Jan, Amr Diab’s Facebook page announced that Amr Diab’s Twitter account has been hacked by anonymous and now tweeting politics!
Amr Abdul-Basset Abdul-Azeez Diab (born 11 October 1961) is an Egyptian singer and composer of pop music. He was awarded the World Music Award for Best Selling Middle East Artist, three times: 1998 for the album “Nour El Ain”, 2002 for the album “Aktrr Wahid Byhbak 2001” and 2007 for the album “El Lillady”. Amr Diab also won The African Music Awards 2009, Big Apple Music Awards; Life Achievements Awards: Best Singer of The Year in 2009, and Best Male Act in African Music Awards 2010.
He is known as the Father of Mediterranean Music He has created his own style which is often termed “Mediterranean Music” or “Mediterranean Sound”, a blend of Western and Egyptian rhythms.
In The Mediterranean in Music, David Cooper and Kevin Dawe referred to his music as “the new breed of Mediterranean music”.According to author Michael Frishkopf, Amr Diab has produced a new concept of Mediterranean music, especially in his international hit, “Nour El Ain”.
In his analysis of The Very Best of Amr Diab album, Victor W. Valdivia of All music said: “His music melded traditional Arabic sounds and textures with Western rhythms and instruments. The mesh was dubbed Mediterranean music, and The Very Best of Amr Diab displays Diab’s superb skill in creating it.”
In 1997, he won three awards at the Annual Arabic Festival: one for Best Video, for Best Song, and for Best Artist of the Year. Diab received a Triple Platinum Award for the sales of Nour El Ain and a World Music Award in Monaco.
After the success of the previously shared overall analysis of Sherine’s new album “Ana Keter” and her social media presence, we decided to fulfill your requests with more details and additional insights.
The report is from Jan 15 through Jan 31, 2014; however, starting Feb, we noticed that Sherine’s team has enhanced and developed how they engage with fans on Facebook.
Still, there’s more to do; please review the slides below to know what exactly they are missing with recommendations.
Check out the report:
Key take-outs in 15 days after the launch:
- Album gained 11 million views in 2 weeks on YouTube
- YouTube Channel subscribers boosted by 90K subscribers in 15 days out of 127K total subscribers overtime
- Buzz reached 15K tweets/RTs since the launch on Twitter
- How do people talk about the album/Sherine on Twitter?
- People are sharing songs from YouTube & SoundCloud
- +90% positive sentiment on Twitter
- Sherine’s Twitter account is excellent at spreading the news about the album’s success.
- People are tweeting the song’s lyrics.
- Sarcastic tweets about Sherine & few songs (regular) - Almost zero negativity about the album
- Album teasers on Facebook created credibility for Sherine’s page, reflected in the page results after the album’s launch in the next 15 days with 92K Interactions & 312K New Likes.
- The album received tremendous engagement on the launching date of Jan 15. However, no posts for four days after the launch negatively affected the interactions.
Recommendations:
Sherine Abdel Wahab’s Facebook page would have received double or maybe triple new likes and interactions if the improved posts’ quality; please find below the points taken:
- Long updates with no extra value-added will lead to losing your fans’ interest
- The text-only format isn’t preferred, as it is well-known that they generate less reach than other content (Facebook announcement)
- A call to action is essential to generate leads & increase engagement
- Each post has to have its visual, audio, or video so you can attract/engage your audiences
- Understand the situation and act upon it, always be relevant to the time and avoid posting irrelevant content at the wrong time.
- Revise the tone of voice in future activities.
To recap - Overall performance is average to good - Enhance your content formatting - Improve the tone of voice on all networks - Be creative to engage your fans better - Be Consistent - Start your SoundCloud account.
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